Shipping and Returns
Shipping: All orders are shipped via UPS or USPS unless weight or size is prohibitive, in which case motor freight will be used. We ship via US Postal Service for military personnel (APO, FPO), and by special request only. We try our best to use the safest, most economical shipping method available. Only when specific instructions are given will the shipping mode be altered.
Orders shipped to Hawaii, Puerto Rico or Alaska are shipped via UPS or FedEx or via USPS on request. Please note that not all services listed may be available for your desination (3-day shipping to Hawaii, for instance). For orders placed on our web site, shipping charges are approximate. The actual shipping charges will appear on the invoice you receive with your order.
International shipping charges will not appear on your online order. If you need a rate quote for international shipping please email us before placing your order. Please make sure to include a list of the items you want to purchase and your postal (zip) code. If you do not request an international shipping quote your order will ship via UPS and a discounted shipping charge will added to your total.
All applicable duties, taxes, and brokerage fees are the responsibility of the Receiver and will be billed separately by the carrier and/or governement agency, not by us. All international shipments, including Canada, are assigned a Customs broker by the carrier. Rates and fees for brokerage will vary. Exclusive is not responsible for any duties, taxes, or brokerage fees assessed by the carrier, broker, foreign government, and/or Customs agent. By agreeing to these Terms and Conditions, you agree to pay any and all shipping charges, duties, tax, and/or brokerage fees. In certain instances, if we are out of stock on an item we will often ship directly from the manufacturer of the product to you. This is known as a "drop ship." If an item is drop shipped, transit time and cost will vary.
Returns: We will not accept unauthorized returns. Please contact us whenever there is a need for adjustment. Returned parts must be in clean, unused, original condition, packed in the manufacturers original packaging, and received at Exclusive within 30 days of date of sale. We will not accept returns after 30 Days. No return will be accepted without invoice/sales receipt number or date of sale. We will issue you a return authorization number that must be marked on the return package. Our shipping & receiving department does not accept packages without return authorization number. Returned items will be inspected before a refund is issued. No COD refunds accepted. There are no returns on Special Order parts. There are no refunds on electrical parts unless part is deemed defective by Exclusive. NO RETURNS ON USED PARTS , INSTALLED PARTS OR ASSEMBLED PARTS (such as wheels with tires)!
A 25% restocking fee will be charged/deducted on all returns, regardless of whether the item was ordered in error by telephone or on Exclusives web site!!!
Warranty: Please inspect all packages immediately. Damage claims must be made within 72 hours of delivery. Buyer acknowledges and agrees that parts are for OFF ROAD usage and may not meet local requirments and may not be legal for use on public highways. Buyer accepts all liability for parts installed incorrectly or not maintained. Aerodynamic parts require minor modifications for correct installation, we recommend professional installation. All cancelations and returns are subject to a 25% restocking fee. *SPECIAL ORDER PARTS ARE NOT RETURNABLE FOR ANY REASON*. Freight fees are non-refundable. INSTALLED PARTS ARE NOT RETURNABLE. Any parts left over 7 days are subject to storage fees and will be discarded after 30 days. We do not cover any costs related to wheels or tires, including but not limited to fitment, vibration,blemish, or mounting and balancing. INSTALLATION COSTS ARE NON REFUNDABLE ON ALL ORDERS. Exclusive does not cover incurred damage of any other parts or systems resulting from "aftermarket" parts being installed, including but not limited to electrical system, engine, suspension, transmission, electrical control units and lighting systems.